Employee & Platform Support
- My payroll is processed, but I haven’t received my salary in the bank—what should I do?
- Can Keka integrate directly with corporate banks for automated salary disbursal, or is manual file upload always required?
- If duplicate profiles are created for a single employee, what steps should be taken? Does Keka support merging employee profiles?
- Can I schedule changes to an employee’s job title, band, or reporting manager for a future date in Keka?
- Can I deactivate an employee account temporarily (for sabbatical or long leave)?
- Is there a place to check ongoing service disruptions or maintenance windows in Keka?
- If an invoice or payment isn’t appearing in Keka, should I reach out to the billing team or connect with support?
- How does Keka handle feature requests or suggestions? Do they share a product roadmap?
- Will Keka support help me troubleshoot third-party integration failures, or should I contact the other vendor directly?
- Chat with Us
- How to access the Rocketlane portal?
- How to Disable Employee Login ?