My payroll is processed, but I haven’t received my salary in the bank—what should I do?

If your payroll shows as processed in Keka but you haven’t received the salary in your bank account, follow these steps:

Step 1: Confirm with HR/Payroll Admin

Check with your company’s HR or payroll admin to verify:

• If the salary disbursement file was uploaded to the bank

• If the bank transaction was successfully completed

Sometimes payroll is processed in Keka, but the bank upload or transfer step may be pending.

Step 2: Allow for Bank Processing Timelines

If the file was uploaded, delays may occur due to:

• Bank cut-off times

• Weekends or bank holidays

• Internal bank processing times

Step 3: Raise a Support Ticket (if needed)

If the salary still hasn’t arrived after confirming the above:

1. Raise a support ticket via the Keka portal

2. Include the following details:

   • Employee name

   • Pay period (month)

   • Transaction reference (if available)

   • Date payroll was processed

The Keka Support Team will investigate and assist accordingly.