If an invoice or payment isn’t appearing in Keka, should I reach out to the billing team or connect with support?

If your invoice or payment is missing or not reflecting in Keka, the best approach is to raise a support ticket.

The Keka Support team will:

• Validate the issue

• Check payment records and sync status

• Involve the billing or finance team internally if needed

For faster resolution, please share:

• Transaction date

• Reference ID / UTR number

• Paid amount

• Invoice number (if available)

Providing these details upfront will help the support team trace and resolve the issue more efficiently.