How does Keka handle feature requests or suggestions? Do they share a product roadmap?

Keka welcomes feature requests and suggestions from customers through the following channels:

• Support Portal

• Customer Success Manager (CSM)

All submitted requests are logged, reviewed, and prioritised by the Product Team based on:

• Customer impact

• Strategic alignment

• Technical feasibility

Roadmap & Updates

• Keka does not publish a public product roadmap

• However, major feature releases and enhancements are communicated via:

  • Release Notes

  • Webinars

  • Customer Email Announcements

  • Help Center updates

This approach ensures that customers stay informed about significant product changes without overcommitting to future timelines.