This happens when the setting “Pay entire gratuity amount as taxable” is enabled during the exit process.
When this option is checked, 100% of the gratuity amount is taxed, regardless of applicable exemptions.
How to fix it:
Go to Org → Exits → Exit Process → Exited Employees
Search for the employee’s name
Click Manage → Finances → Review and Finalize
Scroll to the “Others” section → Gratuity
Disable the setting: “Pay entire gratuity amount as taxable”
Save changes to apply the updated taxation rule
This ensures only the taxable portion of gratuity is deducted, based on applicable laws.
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