Pulse Feature Update: What's New?

What’s New in Pulse

We’ve enhanced Pulse to give you greater flexibility and control in how you gather employee insights.

Key Updates:

1. Recommended Metrics: Start with five preselected metrics, or expand up to 10 metrics for broader coverage.

2. Customisable Questions: Within each metric, you can now choose up to five questions, offering more targeted feedback while reducing survey fatigue.

These changes make it easier to collect relevant insights — without overwhelming employees.

Why These Updates Matter

Our data showed that employees previously had long gaps between feedback cycles.

By simplifying surveys and shortening cycles, we’ve reduced the feedback lead time from 19 weeks to just 5 weeks. This ensures employees are asked all key questions more frequently — leading to faster insights and better responsiveness.

How to Get Started

For Existing Users

1. Your current setup remains unchanged.

2. You can now select or deselect metrics and questions to customise your feedback process.

3. Each employee will continue receiving questions from one metric at a time, while metrics are rotated across the organisation.

Pro Tip: Keep the number of questions per metric small to improve completion rates and engagement.

For New Users

1. By default, five recommended metrics will be enabled — each with a set of predefined questions.

2. You can customise these settings anytime by:

   • Adding up to 10 metrics

   • Selecting or editing the questions under each metric

This flexibility ensures a more tailored and relevant feedback experience from the start.

Navigation & Configuration

To configure your Pulse settings:

1. Go to Engage and click on Pulse.

2. Click Configure Metrics.

In the Configure Metrics window:

1. Enable up to 10 metrics.

2. Choose the specific questions for each metric.

3. Click Save after making changes.

To add a new question:

1. Click + Add Question.

2. In the Add Question pop-up:

• Choose the sub-metric.

• Enter your question text.

• Click Add Question to confirm.

Your updates will be saved instantly, and your Pulse setup will reflect the latest configuration.

Next Steps

With these Pulse enhancements, Keka helps you collect more focused, frequent, and actionable feedback — without survey fatigue.

By allowing flexible selection of metrics and questions, Pulse ensures:

• Faster feedback loops.

• Improved engagement tracking.

• Smarter, data-driven decisions.

Now’s the best time to revisit your Pulse settings and fine-tune them for maximum impact.