FAQ's for salary payment automation

Introduction

This article answers frequently asked questions about automating salary payments through Keka. If you're considering or already using Keka’s payment automation feature, this guide will help you understand setup, processing, fees, timing, and other operational aspects.

FAQs

How do I set up salary payment automation?

To get started, refer to the article: Setting up salary payment automation.

How do I process salaries through payment automation?

Check the detailed guide here: Processing salary through payment automation.

Is there a fee for using payment automation?

Yes, a convenience fee of INR 3 + 18% GST per employee per transfer applies. For details, see: How is convenience fee for salary payment calculated.

Can I pay salaries directly from my bank account?

No. To process salaries via Keka, you must transfer funds to a disbursal account managed by Keka.

Can I withdraw funds deposited in the disbursal account?

No, funds cannot be withdrawn once deposited. These funds are exclusively reserved for salary disbursement and remain in the account without expiry. You can:

Use leftover funds for future payments
Split salary batches
Process salaries for select employee groups
Hold funds for later disbursement

Is the payment automation integrated via API?

Yes, Keka's system uses API-based integration for secure and seamless transactions.

What appears in the employee’s bank statement?

Payment remarks: Your legal entity name
Payer name: "Keka Technologies Private Limited"

How long does it take for the salary to reflect in employees' bank accounts?

Typically, it takes 30–60 minutes via NEFT, assuming no delays from the bank.

Can I deposit funds on the same day I want to initiate payments?

No. Funds must be deposited at least one day in advance. They reflect in the disbursal account the next working day.

What if I deposit funds on weekends?

You can deposit funds on any day, but:

Settlements don’t happen on weekends or bank holidays
Funds will reflect in the account on the next working day

Can I pay salaries to only a few employees?

Yes. You can split payments into separate batches and pay specific groups.

What if I don't want to process salaries via Keka for a certain month?

You have two options:

Disable automation temporarily and re-enable when needed.
Skip payment initiation for that month and process salaries manually.

Can I automate salary payments for multiple pay groups?

Yes. There are no restrictions on the number of pay groups. Each legal entity has its own disbursal account.

What happens if there's not enough balance in the disbursal account?

You'll see the exact shortfall amount needed.
You won’t be able to initiate payment until the account is sufficiently funded.

Is there a limit on the number of employees paid via the disbursal account?

No, there's no limit to how many employees can be paid through this account.

Can I get support for payment automation issues?

Yes. You can contact Keka’s support team through the support options available in the platform.