Managing candidate feedback surveys

Introduction

Candidate feedback surveys help you understand how effective your hiring process is and how candidates experience it. By collecting structured feedback, you can improve recruitment practices and ensure a positive experience for both hired and archived candidates.

In Keka Hire, you can easily create and manage these surveys directly from your settings.

Candidate surveys

1. Go to Hire > Settings > Candidate Survey.
   
   

      2. In the Surveys section, click the three-dot menu and select the pencil icon to edit a survey.

Setting up Survey 

1. Set up the survey criteria, including the
   • Survey title
   • Archive reasons
   • Survey email.

         2. Configure your survey questions in the next step
 

• Use templates: Click Pick question from template.
  • Choose from three available question sections.
  • Select the ones you want and click Add.
    
    
• Add custom questions:
  • Click Create Custom Question.
  • Enter your question and choose a response type:
    • Single select
    • Multiple select
    • Star rating
    • Text area

• Decide if the question is mandatory and whether candidates can add comments.
• Save the question.
  
  
   

• You can mix template and custom questions in the same survey.

       3. Preview your survey

• See how it looks on both desktop and mobile.
  
  

Click Publish to make it live. Surveys will automatically be sent to candidates who meet your chosen conditions.

Options & Variants

• Survey recipients: Target hired candidates, archived candidates, or narrow down by specific archive reasons and stages.
• Survey questions: Build entirely from templates, entirely custom, or combine both.
  

Notes

• Tip: Use a mix of pre-set and custom questions to balance consistency and customization.
• Important: Once published, surveys are automatically sent based on the rules you set, so review carefully before publishing.