Common Errors While Generating Form 24Q in Keka

Generating Form 24Q in Keka may sometimes result in errors due to mismatches in tax details, employee data, or component settings. Below are the most common issues encountered and their resolutions.

1. PAN Card Error

Issue:

• Incorrect or invalid PAN details for employees.

Resolution:

• Verify PAN details.
• Ensure that the PAN is correctly updated and linked with the Income Tax Department.

2. Reverted Exits

Issue:

• Employees who exited and were reactivated may cause issues in Form 24Q generation.

Resolution:

• Ensure that all employee exits are properly processed and reactivated employees have updated tax details.

3. Unable to View Error Reasons

Issue:

• Some users are unable to see specific error reasons while troubleshooting.

Resolution:

• Try regenerating the form after verifying all tax such as TAN provided in the deductor details is as per system format and salary component details.
• Reach out to Keka Support for further assistance if errors are still not visible.

4. Generation Error

Issue:

• Form 24Q fails to generate due to incomplete or incorrect data.

Resolution:

• Check for missing details in employee tax records and payroll settings.
• Ensure that all mandatory fields in tax declarations are properly filled.

5. Employee Details Mismatch

Issue:

• Mismatch between employee records in payroll and tax details.

Resolution:

• Verify employee details.
• Ensure employee names, PAN, and tax components are aligned with the latest payroll data.

6. Shortfall in TDS

Issue:

• The actual TDS computed in Keka is higher than the tax collected by the employer.
• This usually happens when component settings are changed after payroll finalization.
• Example: A component marked as exempt until March may have been changed in April, affecting TDS calculations.

Resolution:

• Verify tax component settings.
• Ensure that any changes in component taxability are accounted for in past payrolls.
• Recalculate payroll and reprocess Form 24Q.
  
  

7. TDS Deduction Exceeding Gross Earnings

Issue:

• TDS deduction is higher than the employee's gross earnings in a particular payroll month.

Resolution:

• Verify salary and tax deduction amounts.
• Adjust TDS in the upcoming payroll cycles to balance deductions.

8. Warning File Downloaded Along with FUV File

Issue:

• No errors appear during file generation, but a warning file is downloaded along with the FUV file.
• This usually happens when you adjust the balance amount in a different quarter using the same challan number.
• Error codes like T-FV-3141 appear if the CSI file uploaded is not complete 

Resolution:

• Upload a new CSI file to correct mismatches.
• Verify if the challan number has been used in a previous quarter and adjust accordingly.

9. Employee Unmapping

Issue:

• Employees get automatically unmapped even when the total Income Tax amount matches.
• This can happen due to a mismatch in Cess or Surcharge details.
• Example Scenario:
  • A customer imported payroll for April–June and added the full tax amount under Income Tax.
  • While filing Form 24Q, they separately added Income Tax + Cess.
  • Since Cess was not updated in the payroll import, employees got unmapped automatically.

Resolution:

• Match the numbers in Payroll Imports to include Cess and Surcharge.
• Reimport the payroll data if required.

 

By following the above resolutions, you can troubleshoot and resolve common issues while generating Form 24Q in Keka. Ensure all payroll settings, tax details, and employee records are up to date before processing the form.

For additional assistance, contact Keka Support.