What should I check if biometric attendance logs are not syncing to Keka? – Home Page

If attendance logs are available on the biometric device but are not reflecting in Keka, verify that:

The biometric device is connected to the network.
The system running the Keka Sync tool is powered on and connected to the internet.
The employee's Attendance Number in Keka matches the employee ID configured on the biometric device.
The biometric device has the correct date, time, and time zone.
The required Keka host and ports are allowed through the firewall.

After verifying these details, check whether new attendance logs are syncing to Keka.