HELPDESK: ESM – Easy access of Helpdesk for Admins & Employees

Overview

The Helpdesk module is now available directly in the left navigation, making it easier for admins and employees to quickly access support, raise requests, and track tickets.

What’s New

Helpdesk in Left Navigation
Helpdesk has been moved to the left menu for quicker and more visible access, improving discoverability and usability.

PLG Cues for Feature Discovery
Contextual PLG prompts have been added in the conversational interface and agent console to help users discover advanced capabilities and upgrade options.

Updated Resources
Help articles, documentation, and videos are being updated to reflect these changes, with the Helpdesk section linked in the updated materials.

Impact

This update improves Helpdesk visibility, faster access to support, and better discovery of advanced ESM capabilities.
 

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