Introduction
Sometimes candidates delay accepting their offer letter, which can slow down the hiring process. Keka helps you stay on track by letting you send a reminder email directly from the Preboarding section.
Send Reminder
Go to the main menu and click Org.
Under the Onboarding section, select Preboarding.
Find the candidate whose offer letter is still pending acceptance.
Click the Actions dropdown next to their name and select Reminder candidate.
Keka will send an email to the candidate reminding them to accept the offer.
Important: Confidential Candidates
Reminder emails are not supported for candidates marked as Confidential. To protect candidate privacy, offer workflows and related email communications are restricted for confidential candidates.
Before sending a reminder email, verify whether the candidate is marked as Confidential. If the candidate is confidential, use your organisation's approved offline communication process instead of system-generated offer reminders.
This ensures confidential candidate information is not exposed through automated email workflows.
Options & Variants
Note: The Reminder candidate option only appears if the offer letter has been issued but hasn’t yet been accepted by the candidate.
Next Steps
Need help with other onboarding actions? Browse our help articles or Contact Us for support.
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