Launching and Managing Pulse Survey for your Organisation

Use Pulse surveys in Keka to regularly track employee sentiment and improve engagement across your organisation. These lightweight, weekly check-ins help you understand how your team feels—without the need for long surveys.

With just a click, you can activate a Pulse survey. Employees receive it within 24 hours, and their responses are scored on a 10-point scale—giving you actionable insights to support better decisions.

This article walks you through how to initiate, pause, resume, and manage permissions for Pulse in Keka.

Managing Pulse Global Permissions

To use or view Pulse surveys, team members need specific roles assigned:

1. Manage Pulses: Can initiate, manage, and view analytics

2. View Pulse Analytics: Can only view pulse data

To assign these roles:

1. Go to Global Settings.

2. Click Roles & Permissions.

   

3. Select the Pencil icon next to the desired role.

4. Enable either Manage Pulses or View Pulse Analytics.

5. Click Update to save.

   

Accessing Past Data

1. To view pulse data collected before 2nd February 2024, simply click the link labeled Access Past Data on your Pulse dashboard.

   

Initiating Pulse

To launch a new Pulse survey:

1. Click Engage from the left menu.

2. Under the Engage tab, go to Pulse.

3. Click Start Pulse.

   

4. A pop-up will appear with instructions. After reviewing, click I understand to continue.

   

You’ll be taken to the Pulse dashboard:

1. Click Launch Pulse.

   

2. In the pop-up, choose the desired start date.

3. Click Launch Pulse to activate.

   

Pausing Pulse

To pause the Pulse survey:

1. Go to Settings in the Pulse dashboard.

   

2. Go to Pause Pulse.

   

3. Select the number of days you want to pause it.

4. Click Apply.

   

Resuming Pulse

To resume a paused Pulse:

1. Go to Settings.

2. Click Resume Pulse.

   

3. Pick a date to restart the Pulse.

   

4. Click Resume Pulse to confirm.

   

Note: Unlike Surveys, Pulse does not currently support audience selection. When you launch a Pulse, it is shared with all employees in the organization, and you cannot restrict it to specific users or groups.

Note: Once a Pulse is launched, Keka does not currently support permanently cancelling or deleting it. You can only pause it temporarily. Existing Pulse inbox items and responses cannot be deleted through the application. Removing them requires a separate engineering patch and additional development effort.

Workaround: You can pause the Pulse and disregard any responses received.Next Steps

• Want to see how employee responses are collected and kept anonymous? Read: Gathering Employee Responses for Pulse