How to create a HelpDesk category from scratch?

Helpdesk categories help you sort employee issues into specific groups, making it easier to assign the right people to solve them. Let's walk through how you can establish a new helpdesk category from scratch.

1. Go to the Helpdesk module in the main left navigation panel.

2. Click the settings tab. You will be landed on Ticket categories tab. 

3. Click on Add category and select Create from scratch.
   
   

4. Suggest the category title, description , audience ,Category head and other advances settings like subcategory , priority etc as per necessity.
5. Finally click on Save Category.
   
   
   
   

To read the detailed article, Click here.