How to change the status of an assigned helpdesk ticket?

Ticket status is generally changed once an issue is resolved or an update has been provided by the concerned team. The ticket then needs to be marked as "In Progress" or "Closed" to actively keep track of all the tickets.

Let us take a look at the steps to change the status of an assigned helpdesk ticket.

1. Go to the Helpdesk module in the main left navigation panel.
2. Click the settings tab. You will be landed on Ticket categories tab.
3. Click on Add category and select Create from scratch.
4. Under Tickets section go to Open Tickets tab, you will find all the assigned tickets. Click on the Ticket Title.
   
   
5. Once you have responded, select the ticket Status and click on Update.
   
   
6. Alternatively, under the Open Tickets tab, click on the 3 dots & select Close Ticket.
   
   
7. You may also bulk select the Tickets  & click on Close Ticket to close multiple tickets simultaneously.
   
   
8. Then on the overlay window, Choose a reason for closing the ticket & click on Confirm.