Real-time notifications on Keka

Important updates in Keka were often missed because they were buried inside the Inbox. To solve this, Keka now introduces real-time notifications, helping users stay informed instantly across modules like Helpdesk, Pulse, and Announcements.

You’ll now receive alerts the moment new activities occur — ensuring you never miss critical updates again.

What’s New

With this release, notifications in Keka have become more visible and interactive. Here’s what’s new:

• Notification Bell: A new bell icon appears on the top bar for quick access to all alerts.

• Real-Time Alerts: Receive instant updates for new activities as they happen.

• Notification Sound: A subtle sound plays with each new alert, ensuring you don’t miss important updates.

• Mark as Read: You can organize notifications by marking them as read directly from the list.

• Browser Prompt: On your first login, you’ll be prompted to enable or disable browser notifications.

How It Works

Here’s how the new real-time notification feature functions:

1. When you log in for the first time, Keka will prompt you to allow browser notifications.

2. Once enabled, new alerts appear instantly under the bell icon on the top bar.

3. Click the bell to open a dropdown showing all recent notifications.

4. You can mark notifications as read or view detailed updates from this dropdown.

This intuitive setup ensures you have full control over which alerts to view or clear.

Why It Matters

Real-time notifications make it easier for teams to stay connected and respond quickly.
This update ensures you never miss critical, time-sensitive updates — improving overall visibility, communication, and responsiveness across all Keka modules.