Zero Payable days in Payroll

This guide is intended to assist you in troubleshooting the issue where an employee's payable days are showing as zero, even though the employee has been available for the complete payable period without any loss of days.

Table of Contents

• Understanding the Issue
• Step-by-Step Troubleshooting Process
  
  • Verify Salary Structure
  • Check Employee Pay Group Assignment Details
  • Roll Back Payroll Processing

Understanding the Issue

With the recent update to the payroll system, the handling of payroll status changes has been modified. Previously, enabling or disabling payroll status retroactively affected the employee's payroll details. Now, effective dates have been introduced for enabling and disabling payroll statuses. This means:

• Disabling Payroll: The employee is unassigned from the pay group, and the system sets the pay group assignment end date as the last processed payroll month's end date.
• Enabling Payroll: The employee is reassigned to the pay group with a start date effective from the current pending payroll month.

Step-by-Step Troubleshooting Process

1. Verify Salary Structure : Ensure that the salary structure assigned to the employee aligns with the payroll dates. Any discrepancy in the salary structure can lead to a calculation error.

2. Check Employee Pay Group Assignment Details : Navigate to the pay group details to confirm the pay group assignment and effective dates.

Steps to Verify:

• To do this, navigate to the Payroll section and select Payroll Admin under Operations. Then, scroll down to find Employee Pay Group Details. Utilize the search function to locate the specific employee’s pay group information.

• Review the pay group assignment details, including the end date for the previous payroll assignment.

3. Roll Back Payroll Processing

If the payable days still show as zero after the above checks, follow these steps to correct the issue:

Steps to Roll Back and Reprocess Payroll:

• Roll back the payroll to a date before the system-added pay group assignment end date.
• Disable the payroll status and then re-enable it. To do this, navigate to the Payroll section and select Payroll Admin. In operations scroll down to find Pay status.
  • This action will reset the pay group assignment date.

• Reprocess the payroll for the affected employee to ensure the payable days are recalculated correctly.

After following all the steps you still see the issue of zero payable days, please reach out to keka support.