Keka Hire FAQs

What Happens When a Candidate Cancels the Interview?

Candidates may need to cancel a scheduled interview for various reasons. The self-schedule feature streamlines this process, ensuring clear communication and transparency.

Scenario: Canceling an Interview

If a candidate decides to cancel a scheduled interview, the platform offers a smooth and user-friendly process. Here’s a step-by-step explanation of what happens when the candidate cancels an interview.

Steps for Canceling:

1. Access the Interview Details:

  • Navigate to the scheduled interview details.
  • The details will include the interview date, time, platform (e.g., Microsoft Teams), and duration.

2. Initiating the Cancellation:

  • Candidates can access the interview details through the confirmation page.
  • Click the Cancel button available under the interview details.

3. Provide a Reason for Cancellation:

  • A popup will appear asking the candidate to provide a reason for canceling.
  • Example: “I got a job offer” or any other valid reason.

4. Confirm the Cancellation:

  • After entering the reason, click on the “Confirm” button.
  • The system processes the cancellation request.

5. Cancellation Confirmation:

  • A confirmation screen will display that the interview has been successfully canceled.
  • Candidates are advised to reach out to their recruiter for further communication if needed.

Key Benefits:


  • Streamlines communication between the candidate and the recruiter.
  • Reduces no-shows by enabling proactive communication from candidates.
  • Offers insights to recruiters on reasons for interview cancellations.

Post-Cancellation Process:

  • Recruiter Notification: Recruiters receive an alert about the cancellation and the reason provided by the candidate.
  • Follow-Up Options: Recruiters can choose to reschedule the interview or close the application based on the candidate's feedback.
  • Candidates can reschedule or suggest new dates instead of outright cancellation if desired.
  • Recruiters are encouraged to follow up with candidates' post-cancellation to maintain engagement.
This feature thus ensure a seamless interview scheduling process for candidates and recruiters alike.