How To Whitelist A Domain
Why to Whitelist a domain
To ensure seamless communication, it’s essential to whitelist certain domains in your email management systems. This Article outlines the steps to whitelist the domain kekamail.com in both Microsoft 365 Admin Center and Google Workspace (G Suite). Follow the instructions provided to avoid any disruption in receiving emails.
Whitelisting/Allowlisting kekamail.com in Microsoft 365 Admin Center
Step 1: Access Microsoft 365 Admin Center
Log in/sign in to the Microsoft 365 Admin Center and navigate to Admin centers. From there, select Exchange to continue with the whitelisting process.
Step 2: Create a New Spam Filter Policy
In the Exchange Admin Center, go to Protection, then navigate to the Spam filter section. Click on Create a new spam filter policy there.
Step 3: Configure the Spam Filter Policy
Name your policy (for example, "Allow KekaMail"). Next, under the Allow lists section, click on the "+" icon to add domains. Enter kekamail.com and then click on Add. Finally, click on Save to ensure your changes are applied successfully.
Step 4: Assign the Policy to Specific Users or Groups (Optional)
Specify whether you want to apply this policy to specific users or groups by selecting under the Applied to section. Click on the "+" icon to add users or groups, then choose the ones you wish to apply the policy to. Click on Save to confirm your selections.
Step 5: Finalize the Configuration
Make sure to review the settings and then click on Save. This will successfully whitelist the domain kekamail.com for the designated users or groups.
How to Whitelist/Allowlist kekamail.com in Google Workspace (G Suite)
Step 1: Access Google Admin Console
Access your Google Admin Console by signing in. Once you're on the dashboard, navigate to Apps, then head to Google Workspace. Click on Gmail and choose the option for Spam, phishing, and malware to continue.
Step 2: Create a New Inbound Gateway
Navigate to the Inbound Gateway section and click on Configure. Provide a name for the configuration, such as "Allow KekaMail." Leave the Gateway IPs field blank since the domain itself is already being allowed.
Step 3: Add kekamail.com to the Allowlist
Scroll down to bypass spam filters for messages received from addresses or domains within approved sender lists. Click on Use existing or create a new list, then add kekamail.com to ensure it is included in the approved senders list.
Step 4: Save the Configuration
Ensure to review the settings and then click on the Save button. This action will successfully whitelist the domain kekamail.com in your Google Workspace environment.
How to Whitelist/Allowlist kekamail.com in Group Email Settings
Step 1: Microsoft 365 (Office 365) Group Email Settings
Navigate to the Microsoft 365 Admin Center and access the Groups section, then proceed to Active groups. Choose the specific group you wish to modify and click on Settings. Under Email options, select Edit allowed senders and domains, and make sure to include kekamail.com in the allowlist.
Step 2: Google Workspace (G Suite) Group Email Settings
Access the
Google Admin Console, then navigate to
Groups and choose the specific group you wish to modify. Click on
Settings and then select
Permissions. Under
Post Policy, make sure to include kekamail.com in the list of approved domains.
By following these instructions, the IT team of the customer will effectively whitelist/allowlist kekamail.com in both the Microsoft 365 Admin Center and Google Workspace. This will allow the domain to send emails to designated groups within your organization without any issues.
If customers are still experiencing issues after following the above steps and are unable to receive emails, it is recommended to guide them through checking the Mailflow/Trace Search. This will help identify any redirection of emails and provide insights into the status of the emails.
How to Perform a Mail Flow/Message Trace Search in Microsoft 365 Admin Center
Step 1: Access Microsoft 365 Admin Center
Sign in to the Microsoft 365 Admin Center. From the left navigation pane, click on Admin centers, and then select Exchange to proceed.
Step 2: Open the Mail Flow Dashboard
In the Exchange Admin Center , Navigate to the Mail flow section and then select Message trace to proceed with tracing emails.
Step 3: Perform a Custom/Basic Message Trace
Initiate a new search by clicking on Start a trace in the Start-History pane. Enter the email address of the user you wish to trace in the Sender field. For the Recipient field, you can enter the recipient's email address (no-reply@kekamail.com), or leave it blank for visibility of all emails. Specify the date range for when the email was sent or received, and if available, enter the Message ID (e.g., Birthday Wishes, Invitation to Keka) for a more specific search. Click on Search to begin the trace.
Step 4: Review and Export Results
The search results will list all emails that meet your search criteria, showing their delivery status. Click on any email to view detailed information, including:
- Delivery status
- Timestamp
- Event timeline
- Delivery action (e.g., delivered, filtered as spam, etc.)
How to Perform a Mail Flow/Message Trace Search in Google Workspace (G Suite)
Step 1: Access Google Admin Console
Sign in to Google Admin Console. Once you're on the dashboard, navigate to Reports, then click on Audit and select Email Log Search.
Step 2: Perform an Email Log Search
Within the Email Log Search page, you can specify the following criteria:
- Date range: Set the timeframe for when the email was sent or received.
- Sender: Enter the email address of the user you are tracing.
- Recipient: Optionally enter the recipient's email address.
- Message ID: If available, input the Message ID to refine your search.
- Subject: Search based on the email's subject.
Click on Search to initiate the trace.
Step 3: Review the Results
The search results will display all emails that meet your search criteria, providing key details such as:
- Timestamp
- Sender and recipient
- Subject
- Delivery status
Click on any entry to access detailed information, including:
- Message headers
- Routing details
- Delivery status (e.g., delivered, bounced, quarantined, etc.)
By following these steps, users will be able to efficiently track emails and oversee mail flow for individual users in both the Microsoft 365 Admin Center and Google Workspace (G Suite). This functionality will assist the IT team of customers in identifying and troubleshooting any issues faced by their users.
