Enhancements to Subscription Management

Introducing the process of reviewing, acknowledging, and making payment.

At Keka, we are committed to enhancing your experience by providing seamless and transparent subscription management. When an upsell is initiated through Keka, there are a few steps you will need to follow to review, acknowledge, and pay for the changes. This guide will walk you through the process, ensuring you know exactly what to expect and how to proceed.

Approving Upsell

After the upsell has been initiated through keka. You can log in to the Keka Billing portal at billing.keka.com. Under pending order forms, you have to click review to see the updates.

After reviewing, click Acknowledge and confirm your action. Then you can proceed to make the payment for the new addons.

Click Make payment and select invoices for payment. Choose a payment method (Credit/Debit or Net banking is recommended for instant transfers).

You will then be presented with a notice stating that the date of your payment will be considered as the tax invoice date. 

Follow the online payment flow and complete the transaction. Confirmation will be provided via Razorpay.

You can easily download the tax invoice for the payment you just made by clicking on the download option next to the specific invoice you need the tax invoice for.

These improvements in the subscription management process aim to simplify how you manage changes in your subscriptions effectively. 

For more detailed instructions on each process, visit the Keka Help Center or contact your account managers for assistance.