Why are new employees unable to check their My finance page in Mobile App or the Keka Web page?

When a new employee joins the organization, in Keka they will be able to access the My Finance page only after all the financial details are entered in the employee's profile. If these details are missing, employees get the message, "Incomplete financial information" along with information on the missing details. 

After the details are filled, in the Keka My Finance page, they need to review the details entered and only after this, they will be able to access the page. They will not be able to access the page from the mobile app too until the details are verified by the Employee.

Hope you now know why a new employee may not be able to access the My Finance page on the Keka Web page or Mobile app. Need more help? You can refer to the other articles available or Contact us!