The Helpdesk tab under the Me section

The Helpdesk tab on the Keka app helps you manage and track support requests efficiently. You can view active tickets, check ticket history for past issues, and monitor following tickets to stay updated on concerns you're tracking. It ensures all your support needs are organized and easily accessible.

Raising Helpdesk Tickets:

To initiate a support ticket, click on "Rise a Helpdesk Ticket." Here, you have the option to choose the category that best fits your issue. Provide a clear title and a detailed description of your problem. You can also attach relevant documents or files. Once you've filled in the necessary details, the ticket will be assigned to the appropriate department and person, ensuring that your concern reaches the right hands.

Ticket History :

Stay informed about the progress of your support ticket by visiting the "Ticket History" tab. Here, you can review the status and updates related to your ticket. It's your window into the resolution process, providing transparency and peace of mind.

In today's tech-connected world, it's important to solve problems easily and quickly. Keka's Helpdesk Ticket system makes it simple to ask for help and keep track of your requests.

Following : 

The Following section allows you to monitor tickets that you're actively tracking, even if you didn’t raise them yourself. It keeps you updated on the progress of these tickets, ensuring you're informed about important developments or resolutions.

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