Raising and following an internal ticket

Keka lets employees raise internal support tickets (for IT, HR, facility requests, etc.) and monitor their status. Use it to communicate issues, submit details, and track progress until resolution.

Raise a New Ticket

1. Go to Helpdesk →Tickets → Raised by Me
   
   

2. Click on +New Ticket.

3. Select a Category (e.g., HR query, IT request, facilities).
   
   

4. Enter a Title and a clear Description of the issue.

5. Attach supporting files or screenshots, if needed.

6. Click Raise Ticket.
   
   

View & Track Your Tickets

• Navigate to Helpdesk → Tickets → Raised by Me

• You’ll see a list of all tickets you’ve raised with:

  • Ticket ID

  • Category

  • Status (Open, In Progress, Closed)

  • Last Updated date

• Click on any ticket to see details, comments, and updates.

Close or Reopen Tickets

• Once resolved, tickets may be marked Closed by the Helpdesk team.

• If your issue isn’t fully addressed, click Reopen Ticket (if enabled by your company) and leave a note for follow-up.