Chat with Us

Or you can access the Keka Chat Bot anytime from the bottom-right
 corner of your Keka dashboard.


 

How to Chat

Overview

Keka chat bot is Keka’s in‑app help assistant. It can instantly surface the right knowledge‑base article, point you to a how‑to video, or connect you to our Support team when needed. This guide shows you how to phrase your questions so Keka chat bot can resolve them in a single turn—saving you time and reducing wait‑times for everyone.

Who Can Do This

All Keka employees and administrators who see the Keka chat bot icon after clicking on the❓ Help icon on the top‑right of any Keka page. 

Pre‑requisites

• You are signed in to your Keka account.
• Pop‑ups are not blocked for help.keka.com.
• You have your question framed with the module or feature name (e.g., Payroll > Form 16 download).
   

Accessing the Chat Bot

You can access the Keka Chat Bot anytime from the bottom-right corner of your Keka dashboard.
Simply click on the chat icon 💬 to open the support widget and start a conversation with our virtual assistant.

Step‑by‑Step Instructions

1. Open Keka Chat Bot
   Click the purple ❓ Help icon on the top‑right of any Keka page. 
2. Start with a concise question
   Good: “Add employee loss‑of‑pay for May payroll”
   Avoid: “Please help”.
3. Include the module name
   Example: “Core HR › Change employee probation period”.
4. Ask one question at a time
   Keka Chat Bot picks the best answer when the intent is clear.
5. Use keywords that appear in the UI
   Copy button labels or menu names verbatim—Keka's Chat bot search is tuned to them.
6. Skim the suggested article preview
   Most answers are in the first 4 lines; click Read Article if it matches.
7. Still stuck?
   Click Talk to an agent, add a brief description and attach a screenshot (use the 📎 clip icon). Screenshots help Support diagnose issues up to 3× faster, so Keka Chat Bot will gently remind you to include one whenever you escalate.

Chat‑Tip Validations

When you submit a question, Keka's Chat bot checks for:

• Length < 5 words – prompts you to add context.
• Multiple question marks – offers to split into separate queries.
• Greeting‑only messages (“hi”, “hello”) – Keka Chat Bot replies: "Hi there! To assist you quickly, please try asking, for example — Payroll › Download payslips".
• Missing module keyword – suggests adding the module name (e.g., Leave, Expense).

Examples – Good vs. Poor Questions

Use the second‑column style for the quickest answer.

How It Connects with Other Modules

• Help Center Articles – Keka Chat Bot searches the entire KB and shows top matches.
• Product Tours & Videos – If a walkthrough exists, Keka Chat Bot embeds it inline.
• Live Support – Escalates the full chat transcript to an agent, preserving your question history.

FAQs

Troubleshooting

• Keka Chat Bot window won’t open – Disable pop‑up blockers or ad‑block extensions for Keka.
• Answer looks outdated – Click Thumbs‑down to flag it; our team reviews daily.
• No results found – Re‑phrase with module + action (e.g., Leave › Apply Comp‑Off).