KEKA
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Recent activity by KEKA-
What formats are accepted for uploading expense receipts in Keka?
Keka supports the following file formats for uploading expense receipts: PDF JPG PNG JPEG These formats cover most standard scanned or photographed receipts. Additional Guidelines: Fil...
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Can I deactivate an employee account temporarily (for sabbatical or long leave)?
No—Keka does not currently support temporary deactivation or suspension of employee accounts. If an employee goes on: Sabbatical Long-term unpaid leave Extended medical leave Their account ...
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Is there a place to check ongoing service disruptions or maintenance windows in Keka?
Keka does not currently offer a public status page for tracking real-time service availability. However, here’s how you can stay informed: Planned maintenance or known disruptions are proactively...
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If an invoice or payment isn’t appearing in Keka, should I reach out to the billing team or connect with support?
If your invoice or payment is missing or not reflecting in Keka, the best approach is to raise a support ticket. The Keka Support team will: Validate the issue Check payment records and sync st...
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How does Keka handle feature requests or suggestions? Do they share a product roadmap?
Keka welcomes feature requests and suggestions from customers through the following channels: Support Portal Customer Success Manager (CSM) All submitted requests are logged, reviewed, and pr...
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Will Keka support help me troubleshoot third-party integration failures, or should I contact the other vendor directly?
Yes—Keka Support will assist you in identifying where the issue lies when a third-party integration fails. Here’s how it works: If the problem is within Keka’s system or configuration, support wi...
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Can employees raise a backdated Work From Home (WFH) request in Keka?
By default, backdated WFH requests are not allowed if the system setting “Employees can clock in/out during remote work” is enabled. This setting requires real-time attendance logs and prevents sub...
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Release Note: Access control of confidential documents
Release Date: 15-09-2025Feature: Confidential Access for Document Folders and Letter Templates We’ve introduced enhanced confidentiality controls in Keka to help you secure sensitive employee infor...
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Why aren’t employees getting penalized even though a policy is assigned?
This usually happens because of how Keka’s penalization cycle works—specifically the start timing of monthly or weekly cycles. Even when a policy is correctly assigned, penalties won’t apply immedi...
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Can we send late-in email notifications without applying any penalties to employees?
Yes, you can! If your goal is to notify employees when they’re late for their shift without enforcing any penalties (like leave deductions), Keka supports that through the tracking policy settings....