KEKA
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Recent activity by KEKA-
Can I withdraw a job application after applying through Keka Hire?
Currently, Keka Hire does not allow applicants to withdraw their job applications directly once submitted through the portal.What you can do:If you wish to withdraw your application:Reach out to th...
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Can I schedule changes to an employee’s job title, band, or reporting manager for a future date in Keka?
No—Keka does not currently support future-dated updates for employee job details such as: Job Title Band or Grade Reporting Manager Any change made to these fields is applied immediately up...
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What formats are accepted for uploading expense receipts in Keka?
Keka supports the following file formats for uploading expense receipts: PDF JPG PNG JPEG These formats cover most standard scanned or photographed receipts. Additional Guidelines: Fil...
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Can I deactivate an employee account temporarily (for sabbatical or long leave)?
No—Keka does not currently support temporary deactivation or suspension of employee accounts. If an employee goes on: Sabbatical Long-term unpaid leave Extended medical leave Their account ...
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Is there a place to check ongoing service disruptions or maintenance windows in Keka?
Keka does not currently offer a public status page for tracking real-time service availability. However, here’s how you can stay informed: Planned maintenance or known disruptions are proactively...
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If an invoice or payment isn’t appearing in Keka, should I reach out to the billing team or connect with support?
If your invoice or payment is missing or not reflecting in Keka, the best approach is to raise a support ticket. The Keka Support team will: Validate the issue Check payment records and sync st...
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How does Keka handle feature requests or suggestions? Do they share a product roadmap?
Keka welcomes feature requests and suggestions from customers through the following channels: Support Portal Customer Success Manager (CSM) All submitted requests are logged, reviewed, and pr...
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Will Keka support help me troubleshoot third-party integration failures, or should I contact the other vendor directly?
Yes—Keka Support will assist you in identifying where the issue lies when a third-party integration fails. Here’s how it works: If the problem is within Keka’s system or configuration, support wi...
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Can employees raise a backdated Work From Home (WFH) request in Keka?
By default, backdated WFH requests are not allowed if the system setting “Employees can clock in/out during remote work” is enabled. This setting requires real-time attendance logs and prevents sub...
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Release Note: Access control of confidential documents
Release Date: 15-09-2025Feature: Confidential Access for Document Folders and Letter Templates We’ve introduced enhanced confidentiality controls in Keka to help you secure sensitive employee infor...