When geo-location-based attendance is enabled, employees may sometimes see a missing clock-out if Keka cannot capture the required location in the background.
What should I check?
If an employee's clock-out is missing, check the following on the employee's mobile device:
- Set location permission for the Keka app to Always / Allow all the time.
- Enable Precise Location.
- Keep GPS and internet connectivity enabled.
- Allow the Keka app to run in the background.
- Ensure battery optimisation does not restrict the Keka app.
Also verify that the correct geo-location and attendance configuration are assigned to the employee.
Important Note
Note: Moving outside the configured geo-location should not be considered a guaranteed trigger for an automatic clock-out unless the applicable attendance configuration supports that behaviour. If the settings and mobile permissions are correct but the clock-out is still missing, review the employee's attendance logs and geo-location configuration.
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