Introduction
If you are encountering issues with the Keka application not loading properly, this could be due to your network or firewall blocking access to our Content Delivery Network (CDN). In 2022, we migrated our CDN endpoint to cdn.kekastatic.net, and for Keka to function smoothly, it is essential to whitelist this endpoint.
This guide will help you identify and resolve loading issues related to the CDN endpoint so you can get Keka up and running quickly.
Issue Overview
If Keka fails to load or shows an incomplete page, it is likely that the CDN (cdn.kekastatic.net) is being blocked by your network's firewall or security system. Without proper access to this CDN, essential components of the application cannot load.
Steps to Identify the Issue
To confirm if the problem is related to the CDN endpoint, please follow these steps:
- Open a web browser on the affected system (the device where Keka isn’t loading).
- Enter the following URL in the address bar:
https://cdn.kekastatic.net/test/index.html
If the CDN is accessible, you will see an image load in the browser.
If You Do Not See the Image
If the image does not load, it confirms that the CDN endpoint cdn.kekastatic.net is blocked on your network. To resolve this, please reach out to your network or IT administrator and ask them to whitelist the following URLs:
cdn.kekastatic.nethttps://cdn.kekastatic.net/
This should allow the Keka application to load properly once the CDN is no longer blocked.
Employees Working from Home
If employees working remotely are experiencing the same loading issues, the problem might still be with the office firewall or VPN. Their laptop may be connected to the company’s network or a firewall (such as Sophos), which could be blocking the CDN. They will need to ask their network administrator to whitelist the above URLs on the company firewall.
Additional Troubleshooting Tips
If a pop-up message appears indicating that the firewall is blocking cdn.kekastatic.net, you can try these steps:
- Connect to a different network, such as a mobile hotspot or any other network without firewall restrictions.
- Test Keka again. If it works on the new network but not on your original network, this confirms the firewall is blocking the CDN.
In such cases, your IT team will need to ensure the firewall allows access to cdn.kekastatic.net.
What to Do If the CDN is Whitelisted but the Issue Persists
If your IT team confirms that the CDN endpoint has been whitelisted but you are still facing the issue, we recommend contacting your firewall provider’s support team for assistance. Keka Support will be unable to resolve issues related to external network settings or firewall configurations.
We understand that resolving firewall issues may require coordination with your IT team. Going forward, we encourage you to reach out to your network or firewall support team directly to expedite the resolution process. This will help ensure quicker resolution times and reduce any potential downtime for your employees.
Conclusion
By ensuring that cdn.kekastatic.net is whitelisted on your network, you can prevent loading issues and continue using Keka without interruptions. If you need any further assistance or have any questions, please don’t hesitate to contact our support team.
Thank you for your understanding and cooperation.